Shopping Information
FAQ's
– We accept various payment methods, including credit/debit cards including Amex and Tamara. Please check our payment options at checkout for the most up-to-date information.
– Once your order has been dispatched, you will receive a confirmation email with a tracking number.
– We offer a hassle-free return policy. You can return items within 14 days of receiving your order. Items must be unworn, unwashed, and in their original packaging. For more details, visit our Returns page.
– To initiate a return, please contact our customer service team at contact@myrung.ae to obtain a return authorization. Make sure to include your order number and the reason for the return.
– Yes, exchanges are possible. Please follow the return process and place a new order for the desired item.
– Yes, we offer international shipping to selected countries. Shipping rates and delivery times may vary. Please check our Shipping Policy for more details.
– Where applicable we provide a detailed size guide on each product page. If you’re unsure, please refer to the sizing details or contact our customer service for assistance.
– We strive to display colors accurately; however, variations may occur due to lighting and screen settings. If you have specific color concerns, feel free to reach out to our support team.
– You can reach our customer service team via email at contact@myrung.ae or through our contact form on the website. Our team is available Monday to Saturday 8am to 11pm.
– No, but we are working on creating one, please checking this page for further updates.
– If you wish to unsubscribe, you can do so by clicking the “unsubscribe” link at the bottom of any newsletter email, or you can contact our customer service team for assistance.
– If you receive a damaged or incorrect item, please contact our customer service immediately at contact@myrung.ae. We will resolve the issue promptly.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
At Rung we believe that true luxury is defined not just by what you wear, but by how it makes you feel. Each piece we create is an embodiment of elegance, craftsmanship, and a commitment to the art of tailoring. From the finest fabrics to meticulous attention to detail, our collections are designed for those who understand that luxury is not just a choice—it’s a way of life. Founded on the principles of timeless style and uncompromising quality, Rung merges classic sophistication with modern sensibilities. Whether for an unforgettable evening or everyday elegance, each garment is crafted to offer unparalleled comfort, exceptional fit, and enduring beauty.
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